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| Magic Knowledge Management Software |
products home business service management change & config management it service management remedy for it service providers remedy enterprise solutions magic small & mid-sized solutions - servicewledge management workflow tools fundamentally change the cost structure of satisfying requests in a service environment, by reducing the inquiry burden, and making customer service representativesmagic knowledge management supports spell checking, linking, in-line or linked graphics, as well as other rich-text features. industry-standard authoring templates ensure that your information isecome official after going through the approval process. once documents become official, users can access them. multiple source searching magic knowledge management was designed with the reality thatotifications when a document enters a new authoring process, the correct person or team can be notified that the document is awaiting their input or approval. this speeds up the authoring process andools help you record and report on how your knowledge base is being used. reports help you answer such questions as; which subject matter experts contribute the most information, what information isassword management browse all webcasts magic service desk suite magic desktop automation suite magic change management magic on-line roi calculator contact the magic team for all product and support
http://www.remedy.com/solutions/magic/magic_knowledge_services.htm - 9k
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http://www.remedy.com/solutions/magic/magic_knowledge_services.htm
2005-12-03 17:57:01
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