|
 |
|
|
| |
| Evaluate help desk call-tracking software with these criteria |
you are not logged in to techrepublic | log in | get a free membership techrepublic: real world. real time. real it. my workspace my discussions my tech q&a my contacts my blog my links downloadsriteria by janice ward | more from janice ward | published: 4/10/03 keywords: it project management | diagnostics and monitoring | project management | support rating: 4.2 (out of 5) rate it comments:oolkit to help you evaluate call-tracking software and choose the best product for your help desk, i've developed a simple needs analysis checklist and product comparison spreadsheet. you can downloadtem most often, they must be included in the evaluation process. there are several things to consider from the agent's perspective that can affect how well the system works for your organization, future reference. this allows system logs, screenshots, or other records to be stored directly with the issue.depending on your organization’s slas or policies, you may also need a way for: when fewer is more: why it pays to work with a single security vendor leading by example: a voip strategy hosted vpn and endpoint security -- a new and better approach for delivering remote accesss resources downloads | discussions | technical q & a | white papers | newsletters | books & cds | techproguild topic centers security | networking & communications | cio & it management |
http://techrepublic.com.com/5100-1035-5030618.html - 16k
|
 |
http://techrepublic.com.com/5100-1035-5030618.html
2005-12-03 17:59:16
|
|
|
|
|
|
