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| Help Desk Software - Help Desk Solution - Help Desk Application - Help Desk… |
search remedy.com remedy help desk products home business service management change & config management it service management remedy for it service providers remedy enterprise solutions - helpoblem management route to value™. learn more learn more about the bmc atrium™ cmdb >>> what’s new in 6.0? help desk: consolidates user requests from multiple channelsn services remedy help desk training courses analyst reports gartner magic quadrant for it service desk metaspectrum market summary: it service desk tools success stories (pdf) sharp healthcare anneent for rapid restoration of business-critical it services business challenge as an it professional, one of the most important services you support is your help desk, which is essential to keeping cause analyses merge geographically or organizationally separate help desks into a single point of control identify lines of business or business processes that are affected by incidents and problemses your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. it also indicates which business services are impacted by a given incident or problem,ase provides ready access to common solutions, known errors, and workarounds to assist agents in expediting incident resolution self-service lets users search faqs, known solutions, and workarounds to
http://www.remedy.com/solutions/servicemgmt/help_desk.htm - 8k
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http://www.remedy.com/solutions/servicemgmt/help_desk.htm
2005-12-03 18:25:52
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