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| Helpdesk Application, Help Desk Applications from NovoSolutions.com |
(888) 316-4559 usa 020 8432 6059 uk hosted - help desk workgroup - help desk enterprise - help desk help desk comparison chart help desk software pricing knowledge base help desk software customerp desk system issue tracking inter-department service request tracking - i.e. equipment moves helpdesk application features what will it do for you? reduced support staff time: customers/end users canns web based, configurable, industry standards completely web based helpdesk application- only a web browser is needed to administer & use the help desk system easily accessible on your corporaten - optional module) maps active directory groups to departments and roles - providing single sign on and easier user administration end user active directory authentication & search - single signrators can be notified via email of new tickets submitted by end users or customers re-routing of tickets - help desk/technical staff are notified when a ticket is re-assigned to them. a link in theff to quickly create a formatted and categorized knowledge base article quick knowledge base search on ticket problem - 1 click problem/issue search of the knowledge base as a ticket is beingow volume use) microsoft sql server oracle (requires novo oracle plug-in module) helpdesk application software system requirements: operating system: windows 2000/2003 server web server: iis 5+
http://www.novosolutions.com/helpdesk-application/ - 19k
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http://www.novosolutions.com/helpdesk-application/
2005-12-03 18:33:06
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